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Thank you for shopping at Hampton Home Living.
We want to ensure you are in love with all your purchases from Hampton Home Living. If you are not 100% happy with your item, we allow returns/exchanges to be made within 7 days of purchase, after 7 days, and up to 14 days after purchase, a store credit will be issued.
The following conditions must be met for all items being brought back:
- Returned merchandise must be in original condition with tags on. Products must be in new condition with all original tags attached, unworn, unwashed, and must be free from all pet hair, scents, including (but not limited to) body odor, perfumes, food and smoke. Shoes must have all the original packaging/box.
- Merchandise must be accompanied by a physical receipt or digital receipt attached to your customer profile.
FINAL SALE ITEMS:
- Items on sale for 30% Off or above
- Tropical Plants
- Undergarments
- Swimwear
- Earrings
- Hats
- Self Care products (Can be returned if unopened and unused)
- Gourmet Foods (Can be returned if unopened and unused)
Note:
- Hampton Home Living has the right to deny a refund if the item is not in the condition stated above.
- All Sales 30% Off and above are FINAL SALE
CHRISTMAS RETURN POLICY:
All Christmas merchandise is FINAL SALE after December 18.
All items purchased as a gift can be returned for EXCHANGE OR STORE CREDIT ONLY until January 8, receipt must be present.
For Online Returns please follow the directions listed out below:
1. For online orders, please email us at [email protected] within 7 days upon arrival of your order for return inquiries, 14 days for exchange or store credit.
2. In your email please provide us with your order # & the name of the items you wish to return/exchange.
3. Upon email approval for return/exchange please send back the items to #180 – 820 Village Drive, Port Coquitlam BC V3B 0G9 within 10 days. Please note Hampton Home Living does not cover cost for shipping items back.
4. Once you have sent your items back for return please email us with the tracking details.
5. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you a refund back onto the original method of payment or provide you with a store credit.
*Please note the customer is responsible for shipping charges on exchanged items being sent out.
*Sales 30% Off and above are Final Sale
Note:
We cannot offer exchanges online. Instead, you will simply need to re-purchase what you’d like off of the website. Then, you will need to contact us at [email protected] to process a refund for the item(s) you wish to return. We do not hold items until your return comes through. Please note that the same conditions as stated above apply to exchanges.
If an item is returned damaged it may be sent back to the customer at their own expense.
CHRISTMAS RETURN POLICY:
All Christmas merchandise is FINAL SALE after December 18.
All items purchased as a gift can be returned for EXCHANGE OR STORE CREDIT ONLY until January 8, receipt must be present.
All items purchased with a Gift Receipt are eligible for exchange or store credit from 14 days of purchase with gift receipt present
Giftcards
Giftcards are non-refundable and non-replaceable if lost or stolen. Giftcards are not redeemable for cash.
Warranty Information for Live Plants
No warranty on houseplants, tropicals, custom arrangements, annuals, perennials, sod, or wholesale accounts. All trees, shrubs, and evergreens are covered by Hampton Home & Garden's One Year Guarantee from the date of purchase for the purchase price. All warranty returns must be accompanied by the dead plant and receipt. All trees, shrubs, and evergreens are only replaced once. Exchanges for trees, shrubs, and evergreens can only be returned if in the same condition as they were sold, for in-store credit and within 5 days of purchase
If you have any questions about our Returns and Refunds Policy, please contact us:
Still have questions? Contact us at 604-942-7518 or [email protected]