During the online checkout process, you will have the choice to select In Store Pickup to have your item picked up at our retail location at 180 - 820 Village Drive, Port Coquitlam. 

Please allow 1- 3 business days for your order to be fulfilled; you will receive an email confirmation once your order is ready for pick up. Orders placed on Saturday, Sunday or company observed (stat) holidays will not be processed until the following business day.

*Inventory discrepancies may arise due to in-store sales. We will notify you of any modifications to your order.

Please pick up your order within 7 days of receiving the confirmation email stating your order is ready for pick up.

For more information on contactless In Store Pickup pickup please call 604-942-7518 or email [email protected]

Shipping

Domestic Shipping

Orders placed within Canada are shipped within 1-3 business days of receiving your order via Canada Post, at a flat shipping rate of $20.00. We will issue you a tracking number once we have sent out your order. You will be able to track your package once it is scanned in by the postal service.

*Please Note: All oversized and heavy items may require additional shipping charges. We will contact you if this may apply. 

Any order placed after 3 p.m. PST Monday to Friday will be processed the following business day.

Hampton Home & Garden does not ship orders on Saturday, Sunday or company observed holidays.

Please note, the return label fee is $7.99 and will be deducted from your credit and/or store credit.

Any questions or concerns can be sent to [email protected]

International Shipping

Currently, Hampton Home Living does not ship outside of Canada.

Return Policy

For Online Returns/Exchanges please follow the directions listed out below:

1. For online orders, please email us at [email protected] within 7 days upon arrival of your order for return inquiries, 14 days for exchange or store credit.

2. In your email please provide us with your order # & the name of the items you wish to return/exchange.

3. Upon email approval for return/exchange please send back the items to #180 – 820 Village Drive, Port Coquitlam BC V3B 0L4 within 10 days. Please note Hampton Home Living does not cover cost for shipping items back.

4. Once you have sent your items back for return please email us with the tracking details.

5. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you a refund back onto the original method of payment or provide you with a store credit. 

*Please note the customer is responsible for shipping charges on exchanged items being sent out.

Note: If an item is returned damaged it may be sent back to the customer at their own expense. 

Shipping Terms

Hampton Home Living is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight couriers after they have been dispatched.

Hampton Home Living cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the courier for damaged and/or lost shipments.

Hampton Home Living is not responsible for mis-delivery errors via courier, or incorrect shipping information. It is the customers responsibility to provide the correct shipping information and is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt.

All orders are shipped with the base level insurance associated with the selected shipping service. Priority™, Xpresspost™, and Expedited Parcel™ services (including Prepaid products) include up to $100 liability coverage against loss or damage. We recommend requesting the purchase of additional insurance on your orders of high value, as standard insurance may only cover a portion of your orders value in the event it is lost/ stolen during transit. For questions about shipping insurance or to request additional insurance on your order, please contact us at [email protected], before placing your order.